A restaurant manager is responsible for overall management of the restaurant. Where most restaurant management tips focus on the everyday functioning of the restaurant itself, it is imperative that the manager himself is well-equipped with the knowledge and demeanour; to properly manage the restaurant. Here, we give you ten tips that will help the manager to groom himself better, to deal with day to day operations and management issues of the restaurant.
1. Stay Positive
Whether it is the general working of the restaurant or dealing with internal or external stakeholders; your staff, customers and eventually the whole business would prosper if you carry the mantra of ‘positive attitude’. If you are positive, you will promote a happy and positive culture in your restaurant. This would result in better service and complete customer satisfaction! Never let a bad day ruin your positive attitude. Always face all management issues with a positive mindset.
2. Be Open with Your Employees
Your employees are your work-force. If you keep them in the loop of working norms and practices they will, in turn, feel valued and strive to perform better. Make it a habit to conduct regular meetings. Make the staff part of restaurant decisions and changes.
3. Promote a Culture of Consistency
Every restaurant business fluctuates from day to day basis. Due to these rapid changes often employees are left flabbergasted. As a manager, you must make sure that your employees are well aware of their responsibilities and the job descriptions set by you. You should list down defined job plans for each employee as this enables the employees to properly focus on their tasks at hand, thus increasing productivity.
4. Anticipate and Plan
A restaurant business is ever evolving. You should anticipate such changes and plan ahead. Whether you need to recruit more servers in a few months, or you need to install a few kitchen appliances, a good manager is always ready with the plan to tackle all managerial issues. So always make it a habit to anticipate and plan ahead for better restaurant management.
5. Innovation and Renovation
You must have the ability to adopt and implement new innovations for your restaurant. Such innovations and renovations would keep your restaurant up-to-date and ensure its adaptability to modernization.
6. Learn to Delegate
You must understand that as a manager your success depends on how you manage each task of the restaurant. You are not required to do everything yourself and therefore must have the acumen to delegate responsibilities effectively to the restaurant staff as per need. You must make sure that each delegation is properly followed and the staff is incorporated with the power to deal with small decisions and routine of the day to the day restaurant business.
7. Be Open About Your Mistakes
To err is human and as a manager, you have no exception! You may make mistake while managing a restaurant, but the best way to deal with such mistakes is to admit them, learn from them and try to improve. You should also discuss such mistakes with your staff so they can learn from your experience and such discussions would increase the trust that the staff has on you!
8. Focus on the Business
A successful manager never limits himself to the operational functioning of the restaurant alone. You must focus on the broader perspective of the entire restaurant business and how to grow it with time. Keep a check on your business expansion plans and the market trends that support such growth. Your business expertise will contribute to the future growth of the restaurant.
9. Encourage Performance
Like everyone else, your employees also deserve acknowledgment. Build a culture in your restaurant where performances are acknowledged and celebrated. This not only motivates the performer but also encourage other employees to perform better. You can also introduce small celebrations or monetary rewards for employees on their accomplishments.
10. Customer Oriented Approach
Your restaurant business main purpose is to serve the customers. Your focus should, therefore, be primarily on customer satisfaction and retention. A well-managed restaurant having a dissatisfied customer is bound to fail. You must train yourself and your staff to give the utmost importance to customer satisfaction. If there is negative feedback from a customer then you must have a system in place to immediately address the concern of the customer and resolve the issue.
These ten tips will help you to manage your own style of working, which will definitely make restaurant management rewarding for you and your business.